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1 - Critical Service Impact: A storefront is inoperable or unavailable, or there is an emergency condition. 2 - High Service Impact: A situation adversely impacting use of the storefront and no acceptable workaround is available. 3 - Moderate Service Impact: A storefront is moderately impacted, but the system is functioning. May be circumvented using a workaround. 4 - No Service Impact: Non-critical cases such as a minor issue, general question, enhancement request, or documentation cases.

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